I received a bill from Sam's Club on Saturday saying I had missed my last payment. OK. I had. But no big deal, it was was just my membership fee. Well, membership was $30 and they tacked on a $15 late fee. WTF?!? I was sooo going to rip them a new one when I finally got ahold of someone. I would probably have to complain up the chain to get this stupid fee taken off. All day Sunday I was just picturing them denying my claim and making me write them a letter. Perhaps I would just give up my membership. Yeah. And they had better refund all of the money I had already sent. And I would complain that I am also a Walmart shareholder and deserve better treatment. Yeah!
I was ready for a fight. I then had to navigate their phone tree hell. Oh! They're making it difficult to get to a live person. After negotiating numerous twists and turns I finally get a hold of a live person. I explain my situation and prepare for a fight. "Oh! We'll take care of that right away! Our computers don't distinguish between actual purchases and membership fees. So I'll just credit your account and you're all set. Have a nice day."
Grrrr. How dare they be so nice to me! *laughs* So that was a great way to start off the week.