Sabot L'ours (sabotlours) wrote,
Sabot L'ours

Customer Survey

The other day I got an email from the Hilton Corporation asking me to fill out a survey about my recent stay at their San Jose location. Oh yes! I have a few opinions! I happily clicked the "very dissatisfied" radio button for the question of how the staff treated you. "How likely will be be to stay at this location again?" Highly unlikely. "How likely would you be to recommend this location to others?" Highly unlikely. I have also put my money where my mouth is and sent off a nice letter to Hilton headquarters. I could have done an email, but I have heard in this day of instant gratification/feedback, a written response (on paper via Snail Mail) carries more weight because you actually took the time and effort to respond as such. It was just good to finally have my say on the issue. In the grand scheme of things, it was a relatively small episode. On the other paw, it's amazing how a small incident could sour an entire weekend. At least I have a little mental closure. If the hotel management gets betchslapped for how their furry guests were treated, good. They deserved it. If you're in the hospitality business, you had better treat ALL of your guests with respect. It shouldn't matter if you wear a business suit or a fursuit.
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