I'm really starting to think that the San Jose Hitlon (sic) must be an aberration of the Hilton Corporation. The Hilton being used to host Rainfurrest is what a hotel should be. The staff is very courteous and helpful. You are treated as a guest, not some freak. Even the hotel security comes across as pleasant. Perhaps it's because the con has taken up 90%+ of the rooms. *shrugs* I just think the San Jose staff should spend some time here to get trained on how you deal with a fan con.